Enjoyable un-pressured purchase experience!
My search for a suitable used Harley Davidson motorcycle was successfully completed after visiting with Cassidy last week. He called us after I left an inquiry on the website expressing our interest of used motorcycles in stock at the Gasoline Alley Harley store. We had reviewed the website for the dealership and found three possible gems all of which looked to fit my wish-list. Cassidy focussed his attention on us completely as we investigated our options with the motorcycles we came in to assess. He was courteous, knowledgeable and there for us throughout our purchase process. Of the three, the one that tickled my fancy was the 2009 Road King Classic. Its size fit me best and is well optioned and has been well serviced with warranty prior to being posted on the website for sale. Optional accessories for the motorcycle were managed by John in parts who was knowledgeable and focussed his attention on us while we finalized our purchase decisions. Ted managed the financial details professionally defining extended warranty options to us while leaving decisions up to us without utilizing any pressure tactics. (Thank-you) Since the motorcycle will be licensed in Alberta and will require an Alberta safety, Cassidy and Mike (Sales Manager) managed the details of the Out of Province inspection being completed at the Red Deer Gasoline Alley Harley Davidson dealership for us absorbing the associated costs. Delivery details for the motorcycle to us was managed by Cassidy without incident. Cassidy called us the day after the purchase to ensure nothing had been missed in the delivery prep for the motorcycle we purchased and to ensure all questions had been answered. Overall, our time spent with Gasoline Alley Harley Davidson in Kelowna has been enjoyable and has left us feeling comfortable the customer service provided by all employees we interacted has been above and beyond our expectations throughout our purchasing experience. Thank you to the Gasoline Alley Harley Davidson Leadership team first for ensuring quality, inspected as well as warrantied product is available to their customers and for setting the high standards of customer service demonstrated to Linda and I throughout our time spent with your team. (Employee: Cassidy Barron, Ted Taylor)
Stu Smiley
6/6/2021
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